OUR SERVICE
A reputation for great service
Our service is personal and begins before you place your first order. We’ll pop out and visit you to discuss your requirements, to establish the things that will make your life easier, and to agree protocols that will give you peace of mind.
Throughout our time working with you we will always strive to improve service levels, remaining flexible in our approach and eager to listen. We will always arrive on time and will always deliver what you ordered to the quality you require. If by any chance we are unable to do so we will advise you in advance and will make recommendations accordingly.
Some of the things we are able to help with include:
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Menu planning
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Quality systems
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Provenance and traceability
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Financial efficiencies and planning
In addition we can advise on:
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Storage history
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Pesticide residues / history
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Locally sourced produce
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Food trends
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Health attributes
Our service is friendly and although many of our staff become valued confidantes we never forget that you are busy running a business – accordingly we keep meetings and telephone calls short and focused.
Our telesales operation will simply call you to collect your order – not to do a hard sell!
Finally, to ensure that we are delivering what we promise, our management will also call you once every 4 – 6 weeks – simply to check that you are absolutely happy.
2007 Winner
2008 Finalist
2009 Finalist